The best home improvement  interaction I ever had. Started when I had a small leak and got several estimates. Johnnie of PA roofing not only made the most meticulous inspection of the roof but also checked the attic and without being asked put a temporary fix to the leak. He also went over all the bids and explained differences. We chose to go with PA roofing. They were quick, careful, competent, and communicative. I absolutely recommend them if you want a great roof at an honest price

Couldn’t ask for more. Friendly, prompt, competent, quality oriented, have a very good relation to their workers. I have dealt with a lot of trades people in 40 years of home ownership. These guys are very, very good. Plus Johnny (the owner) made knowledgeable suggestions that helped to improve the final product.

This is a small business. They really care to do a good job because of that.

We have used Palo Alto Roofing for more than 2 years. Johnny is very very quick to respond to an emergency and every day calls. He is thorough, customer service and work is great. Will definitely use Palo Alto Roofing in the future.

Roof leaks can be straightforward as in, I see the blue sky from inside the home, or arguably worse yet, you may have a leak that is not consistent and difficult to trace. I had the latter happen to me and after speaking to Johnny on the phone, he said he could come out the next day to diagnose, even though he has been inundated with requests for repairs and estimates throughout the Bay Area.

Once Johnny came out, he quickly climbed up to take a survey of my roof, he noticed a vent lid half way off on the other side of the original problem area and quickly walked over and addressed that without having to say word. After reviewing the problem area I pointed out, he felt that simple roof caulking on several joints would prevent any further issues. After finishing up, he gave the assurance that his work is guaranteed and he will come out if I continue to have any issues in that area. Hearing this is re-assuring and my intuition is that Johnny is faithful to his word.

Regardless of my personal outcome(still to be determined), I can attest that Johnny carefully explains his analysis of the problem and potential solutions, and as important, he is a strong communicator who actually listens.

I have a large modernish/mid-century style house in Palo Alto. Is has a complex roof design with raised seam metal, flat roof torch-on, Kallwall panels and a small amount flat roof vinyl.

Over the years (20+ ..wow time flies!) John and his team have maintained and fixed our roof with care and precision. John is up to date with all the latest materials and techniques.

I have done a lot of work on the house myself and John is always willing to listen to my thoughts about how something should be maintained/fixed and then gives me solid advice in return.

There’s the classic problem with roofing: nobody calls until there’s a leak. Somehow, John has always managed to fit me in quickly when something needs immediate attention.

One time about 10 yrs ago I had an extremely difficult to find leak in a newly remodeled part of the house. I just could not find it…and needed to find it before the next rain… John came over and we worked together and he found it right away ….in a place I would NEVER have suspected.

Palo Alto roofing has expanded over time and John hires careful workers (roofing is a very dangerous occupation). My roof has some pretty steep tricky areas to get to, and a metal roof is easy to slide off..Safety is essential.

Recently some extremely hard to get to (highest point of roof, at 3 stories above grade) fiberglass translucent Kalwall panels needed recoating with clear epoxy (has to be done every 10-15yrs) This job required building some wood staging on-site to do safely and this was done quickly and with solid design.

Palo Alto Roofing will get the job done and if it isn’t quite right, they will make it right.

I have not used Palo Alto Roofing for any work yet, but I am giving five stars for John being such a helpful, conscientious person and having integrity!

I called him in a panic yesterday morning when I discovered that our roof was leaking quite a bit, and he said he would be able to come pretty quickly after another appointment. I would have happily paid him to repair our roof, but he encouraged me to try and find the person who originally put on the roof (for our home’s previous owner), and explained how the roof warranty works (since our roof was less than five years old, we would likely have no charge for repairs from the original installer.) He was willing to hold the appointment spot for me while I tried to find the person who originally put on the roof, which I did, and he made the repair.

John could have easily taken the job, especially since he had an opening, but instead he helped educate me, which saved me a few hundred dollars, and let me know he was available if needed. When you’re in a stressful situation, it is extra comforting to know that there are people out there who are actually interested in helping, like John. I will definitely call him if we need to work in the future!